Covid-19 Faqs - Frequently Asked Questions

We are aware that you will have a number of questions regarding your Childcare Vouchers given the current situation. We've put together responses to the frequently asked questions we've been receiving below:

Frequently Asked Questions



Please Login

** Please note that you created your unique username when you registered with us and this isn't your email address.**

Click here if you have forgotten your password.

Click here if you have forgotten your username.

If you are experiencing any difficulty in accessing this system please call 0800 288 8727

Register for Fideliti

Registering is easy select the correct option from below.

Employee registration - to join your employer's scheme

Carer registration - for childcare providers

Employers - To register your company with our voucher scheme, please contact our customer service team on 0800 288 8727.