Covid-19 Faqs - Frequently Asked Questions

We are aware that you will have a number of questions regarding your Childcare Vouchers given the current situation. We've put together responses to the frequently asked questions we've been receiving below:

Frequently Asked Questions


Fideliti Vouchers

  • Individual payment for each child
  • E-mail remittance
  • Freephone helpline


Childcare Provider Information

New government legislation brought in on the 6th April 2005 allows working parents to potentially save up to £933 per annum on their childcare fees by using childcare vouchers.

Whilst the Childcare Voucher Scheme closed to new joiners on the 4th October 2018, existing scheme members can remain on the scheme and can continue to use vouchers to pay for their childcare fees

Our aim is to make the process of claiming vouchers as simple as possible and to ensure prompt payment of your fees.

We have tried to detail below some of the frequently asked questions. If you require any further information please do not hesitate to contact the Fideliti Helpline on 0800 288 8727 and speak to a member of our Customer Service Team who will be happy to assist you.

  • 1. How do I register?

    To register on the voucher scheme you can complete our online registration form or alternatively please contact the Fideliti Helpline on 0800 288 8727 and a member of our Customer Services Team will arrange for a registration form to be posted out to you.

    If you require any assistance during the registration process please contact the Fideliti Helpline on 0800 288 8727 and speak to a member of our Customer Services Team.

  • 2. If I am already registered with Fideliti do I have to register again if more children are added to your scheme?

    No, once you have registered with us you will receive a Fideliti account number, this can be passed onto any other parents using the Fideliti Childcare Voucher Scheme.

  • 3. How long will it take for me to receive payment for the vouchers?

    Once a payment has been initiated/requested by a parent, this will be processed within one working day of the request. The payment will then be made by BACS transfer and will take 2-3 working days to be credited to your bank account. If we hold an email address for you, a remittance will be sent to you on the day the payment is made.

  • 4. What other information will you need from me?

    It is important that if you change your bank account details you notify us as soon as possible. You can do this by sending an email to Please ensure that you include both your old and your new bank account details in the email. We will automatically carry out an annual check of your Ofsted or equivalent registration or approval. If we are unable to verify your registration details we cannot make payments to you so it is important that you let us know if this changes.

Call 0800 288 8727 for more information...