Covid-19 Faqs - Frequently Asked Questions

We are aware that you will have a number of questions regarding your Childcare Vouchers given the current situation. We've put together responses to the frequently asked questions we've been receiving below:

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Lost Username

Please enter the email address you setup your account with. If you cannot remember this please contact our customer service department on 0800 288 8727 or email

Email Address:
*** Childcarers do not need to enter the information below
Child's DOB (If Registered) : Choose date