Important - COVID-19 Service Disruption

In response to the government guidance relating to coronavirus (COVID-19), Fideliti is adapting its operation so it can continue offering as full a service as possible, whilst minimising the risk of spreading the virus. We are working hard to offer our customers the best service that we can, but our response times may be longer than you've come to expect.

During this difficult period, we will be changing our opening hours to limit the number of staff needing to travel to our office. Please be aware that these may change again. You can find our current opening hours detailed within our Covid-19 FAQs, please click Here

Please read through the Covid-19 FAQs before contacting us as we hope most of your questions will be answered.

We will resume normal service as soon as possible. We apologise for any inconvenience caused and thank you for your understanding.



For Employees : Overview

As of 4th October 2018 the Childcare Voucher Scheme is now closed to new joiners. However after 4th October you will be permitted to re-join the scheme if you have remained with the same employer and have had a salary deduction taken/voucher issued within the last 52 weeks. i.e. If your last deduction was October 2018 you would need to have had a deduction by September 2019 at the latest. After this period you will be classed as a new joiner and will be unable to re-join the scheme.