ISO-9001 and ISO-27001
Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 3 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Privacy Policy

This privacy policy sets out how Fideliti Childcare Vouchers Ltd “Fideliti” uses and protects the information that you give when using this website.

Fideliti may make amendments to this policy. You should check this page from periodically to ensure that you are happy with any changes made.

This policy is effective from May 2009.


Fideliti is fully committed to ensuring that your privacy is secure and protected.

Fideliti will only collect data for the purposes set out below. Should you be asked to provide certain personal information when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

It is recognised that much of this data is considered sensitive personal data under the Data Protection Act 1998, thus in order to prevent unauthorised access or disclosure Fideliti has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected online.

Fideliti may collect the following information:

  • Name and address details
  • Dependent’s details
  • Registered childcare provider details
  • Contact information: telephone, fax and email
  • Bank details
  • Employer details
  • Payroll information

Fideliti may use the data for:

  • Processing of client transactions
  • Administration of the services we provide to you
  • Communication of information to you
  • Data storage
  • Improvement of our service
  • To advise you of any changes to our website

Who will we share your informaiton with:

  • Our regulators, lawyers and auditors
  • Persons where required by law under a court order or subpoena


Cookies are small Internet files that are stored on your computers hard drive. Cookies can be used to analyse web traffic and ascertain your preferences and individual internet activity.

A cookie does not in any way allow access to your personal computer or information other than that which you choose to share.

Fideliti can use cookies to analyse data about the website, and use this data to tailor the website to customer preferences.

Accepting cookies to be downloaded on your computer is not mandatory and your web browser can be adjusted to decline cookies is you so prefer. However this may prevent you utilising the full functionality of the website.

Your information

Your information will be retained by us for as long as the purpose for which it was collected continues. It will then be destroyed although copies may be retained if required to satisfy our legal, regulatory or accounting requirements. You may at any time request the details of personal information that Fideliti hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to:

Fideliti Limited,
Unit 1a,
Birchwood One Business Park,
Dewhurst Road,
Warrington WA3 7GB


If you believe that any information Fideliti is holding on you is incorrect or incomplete, please write or email to the above address as soon as possible. Further, if you are aware at any time that any of the information that you have given to us has changed then please let us know at the earliest opportunity of the changes that need to be made to your information. Fideliti will promptly update any information that has changed or is found to be incorrect.