Covid-19 Faqs - Frequently Asked Questions

We are aware that you will have a number of questions regarding your Childcare Vouchers given the current situation. We've put together responses to the frequently asked questions we've been receiving below:

Frequently Asked Questions



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You can register online at (Please speak to the Fideliti Helpline on 0800 288 8727 to obtain the correct scheme reference for your employer.)

Alternatively, please call the Fideliti Helpline on 0800 288 8727 and a member of our Customer Service Team will be happy to send you a Salary Sacrifice Agreement Form via email or post. Please return the completed form directly to us in either of the following ways:

  • Post: Fideliti Limited, Unit 1a, Birchwood One Business Park, Dewhurst Road, Birchwood, Warrington, WA3 7GB.
  • Fax: 01925 282005
  • E-mail: