Covid-19 Faqs - Frequently Asked Questions

We've put together responses to the frequently asked questions we receive below. If you can't see the answer to your question, please email us at and a member of the team will get back to you.

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Live Chat

May 2012

Fideliti are continually striving to improve the service and customer experience we provide and May 2012 has seen the launch of our live chat facility. Parents and carers now have the option to contact us directly via our website. It offers them an instant way to make direct contact with our dedicated customer service team. This quick and convenient service is currently available during our office opening hours.