Covid-19 Faqs - Frequently Asked Questions

We've put together responses to the frequently asked questions we receive below. If you can't see the answer to your question, please email us at and a member of the team will get back to you.

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Fideliti Office Move

1st May 2012

Due to our continued growth and expansion we will be moving into our new Fideliti Customer Service Centre on Saturday 5th May 2012. We've tried to keep any disruption to our customers to an absolute minimum, but unfortunately as a result of the move our website and phone system will be down for a short period from 6pm on Friday 4th May until noon on Saturday 5th May. We apologise for any inconvenience this may cause but please bear with us.