Covid-19 Faqs - Frequently Asked Questions

We've put together responses to the frequently asked questions we receive below. If you can't see the answer to your question, please email us at and a member of the team will get back to you.

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Fideliti New Office

May 2012

Due to our continued growth and expansion we have now moved into our new Fideliti Customer Service Centre, located in Warrington, Cheshire. Within our Customer Service Centre, Fideliti ensures that not only do our clients receive a prompt response and a warm and friendly service but their enquiries are handled efficiently by our customer focused team. Clients are welcome to come and see for themselves by visiting our Customer Service Centre in person. To arrange a visit please contact us on our Freephone number.