Covid-19 Faqs - Frequently Asked Questions

We've put together responses to the frequently asked questions we receive below. If you can't see the answer to your question, please email us at and a member of the team will get back to you.

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Website and email issues

10th April 2014

We apologise to all our customers for the problems you may have experienced accessing our website and emailing us. Unfortunately this was a national problem and outside of our control.

We would advise any customers that did email yesterday and have yet to receive a response from us, to resend their original email. Please accept our apologies again for any inconvenience this may cause you.