Covid-19 Faqs - Frequently Asked Questions

We've put together responses to the frequently asked questions we receive below. If you can't see the answer to your question, please email us at and a member of the team will get back to you.

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Heartbeat vulnerability

22nd April 2014

Fideliti have performed a detailed review of our IT systems with regards to the recently reported Heartbleed vulnerability and can confirm that no part of our systems are vulnerable. We take security very seriously and regularly review our systems for security threats, our customers can be assured our systems are fully secure.