Covid-19 Faqs - Frequently Asked Questions

We've put together responses to the frequently asked questions we receive below. If you can't see the answer to your question, please email us at and a member of the team will get back to you.

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Telephone System

11th August 2016

We are currently experiencing intermittent problems with our phone system.

This is being investigated and we are working to get it resolved as soon as possible.

If you need any assistance in the meantime please contact us at or via the Live Chat facility on our website.

Please accept our apologies for any inconvenience caused.