Covid-19 Faqs - Frequently Asked Questions

We've put together responses to the frequently asked questions we receive below. If you can't see the answer to your question, please email us at and a member of the team will get back to you.

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Tax-Free Childcare Update

31st July 2014

Further to our news item on 28th May 2014 regarding the changes to the Childcare Voucher Scheme from Autumn 2015, we wanted to make you aware of the latest development.

The additional Tax-Free Childcare consultation which ran from May-June 2014, focussed on the provision of childcare accounts within the new scheme.

The government has considered the responses to both consultations and the evidence on all of the options. The government’s decision remains unchanged and National Savings and Investment (NS&I) will be the scheme’s account provider, working in partnership with Her Majesty’s Revenue and Customs (HMRC).

You can see the full consultation response document at:

Please see below a link to the Childcare Voucher Providers Association (CVPA) press release.

As a member of the CVPA we will continue to update you as we receive more information.

Further information is available on the Tax-Free Childcare scheme by visiting or by telephoning 0300 200 1919.