Covid-19 Faqs - Frequently Asked Questions

We've put together responses to the frequently asked questions we receive below. If you can't see the answer to your question, please email us at and a member of the team will get back to you.

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Mobile App Update - July 2017

July 2017

We've recently made some improvements to our mobile app. If you don't recieve automatic updates and you are having any issues accessing the app, we recommend that you delete it from your device and re-download it from the App Store / Google Play.

This should resolve the issue but if you are still having problems please don't hesitate to get in touch with a member of our Customer Services Team.