Covid-19 Faqs - Frequently Asked Questions

We've put together responses to the frequently asked questions we receive below. If you can't see the answer to your question, please email us at and a member of the team will get back to you.

Frequently Asked Questions


Why Choose Fideliti?
  • Experts in transitions from other providers
  • Fully managed service as standard
  • Competitive management fee
  • 2 types of childcare vouchers
  • Freephone customer care line
  • Personal & fully flexible approach


Christmas / New Year opening hours 2022

2nd December 2022

We would like to take the opportunity to wish all our customers and their families a very Merry Christmas and a Happy New Year! We look forward to working with you in 2023.

Just to confirm that our opening hours over the festive period will be as follows:

  • Friday 9th December - 9am - 12pm
  • Monday 19th December - 9am - 4pm
  • Tuesday 20th December - 9am - 4pm
  • Wednesday 21st December - 9am - 4pm
  • Thursday 22nd December - 9am - 4pm
  • Friday 23rd December - 9am - 1pm
  • Monday 26th December - Closed
  • Tuesday 27th December - Closed
  • Wednesday 28th December - Closed
  • Thursday 29th December - Closed
  • Friday 30th December - 9.30am - 2.30pm
  • Monday 2nd January - Closed

From Tuesday the 3rd January our normal opening hours will resume.