Fideliti Childcare Vouchers
Paper Childcare Vouchers
Paper childcare vouchers are personalised with your details and sent via the post monthly to your home to arrive on or around pay day. You then pass the childcare vouchers on to your carer who can either claim them via the freephone helpline or put them back in the post to Fideliti.
Upon receipt, Fideliti process the childcare vouchers for redemption. The carer is then paid by cheque or monthly transfer into their bank account.
Paper childcare vouchers may be delayed during bank holidays and weekends because they are sent via the post. Fideliti cannot be held responsible for any postal delays.
Electronic Childcare Vouchers
Electronic childcare vouchers offer you an online account to manage your childcare vouchers. There are no paper vouchers involved - you simply receive the value of the childcare vouchers into your own electronic account. This allows you to access your childcare vouchers account 24 hours a day, 7 days a week including bank holidays.
The account is credited with the value of your childcare vouchers on or around pay day. You can then make payments to your carer via electronic transfer into their bank or building society account. The carer can also nominate to be paid by cheque. The cheque is sent to the carer by Fideliti and the cheque value is deducted from your electronic account.
Electronic childcare vouchers also allow you to receive credits and make payments while you are on holiday with no need to worry about vouchers arriving in the post. The system is simple to use and easy to monitor - everything is secure, and any queries you or your carer might have can be answered through the helpline.
For ease of management, Fideliti also offer the facility of a joint parent account. This allows parents to accrue childcare vouchers into one electronic account and make joint payments to carers as necessary.
Auto-Payment Childcare Vouchers
Auto-Pay childcare vouchers enable you to specify a date and payment amount on your application form to enable Fideliti to make automatic payments to your Childcare Provider each month. An email notification of each payment made would be sent to you. No further involvement is required by either yourself or your carer.
As with electronic childcare vouchers, auto-pay childcare vouchers also allow you to receive credits and make payments while you are on holiday with no need to worry about vouchers arriving in the post.
If you have any queries or require any further information please do not hesitate to contact us on 0800 288 8727.